At MDNO, our fundamental philosophy is "customer first." This philosophy guides all our decisions in developing our mobile and web applications, including how we gather, store, and access your personal identification information.
We have drafted the privacy policy below to be as clear, transparent, and straightforward as possible.
Introduction
Our mobile applications available on the Google Play Store or Apple App Store are not for public use. Only individuals who are part of a community, organization, or have been licensed to use our software are authorized to use our applications. We protect the personal information captured in our software using industry-standard practices.
We may share personal information based on specific customer requirements or as required by law, with customer approval. We will only communicate significant changes to this privacy policy to our customers, and the updated policy will be available upon request and approval from our customers.
Maintaining your trust is our top priority. We adhere to the following principles to protect your privacy:
We protect your personal information and will not provide it to third parties without our customer's consent or when required by law with customer approval.
We have implemented appropriate security safeguards designed to protect personal information in accordance with industry standards.
Information Collected
1.1. Data Controllers
This privacy policy applies to any individual authorized to use our software. We collect personal information when you use our software. If you have concerns about providing information or having such information displayed in the software, you should not use the software. If you are already using the software, contact your organization or community admin to delete your personal information and remove the app from your device.
1.2. Registration
When you use our mobile app, we collect information such as your name, email address, mobile phone number, and password. The information may vary depending on the customer or community authorized to use our software. There is also an option to use the software as an anonymous user, depending on the organization or community.
1.3. Profile Information
For some customers, additional information like identification numbers, addresses, and details about treatments availed may be captured as per business requirements.
1.4. Cookies
We use cookies and similar technologies to collect information, including mobile application identifiers, to help us recognize your geo-location and provide near-by services as advised by our customers. You can control cookies through your browser settings and other tools. By visiting our services, you consent to the placement of cookies and beacons in your browser.
Uses & Sharing of Personal Information
2.1. Consent to MDNO for Processing Information
By providing personal information when you create or update your account and profile, you accept the terms and conditions with your organization or community and agree to our processing of your personal information as set out in this privacy policy. You can withdraw or modify your consent at any time by contacting your organization or community.
2.2. Communications with MDNO
We do not communicate directly with users except those nominated.
2.3. Sharing Information with MDNO Affiliates
We do not share your information across different services or among companies in the MDNO family.
2.4. Sharing Information with Third Parties
We do not provide any of your information to third parties without your organization's or community’s consent, unless required by law.
2.5. Compliance with Legal Process and Other Disclosures
We may disclose your personal information if compelled by law, subpoena, or other legal processes, but not without notification and/or approval from your organization or community.
2.6. Service Providers
We may employ third parties to help us with services such as maintenance, analysis, audit, marketing, and development. These third parties have limited access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
Your Choices & Obligations
3.1. Rights to Access, Correct, or Delete Your Information, and Closing Your Account
You have the right to access and correct your information using the apps. To close your account, contact your organization or community, which can take action on the request or advise MDNO to do so.
3.2. Data Retention
We keep your information for as long as your account is active or as needed by the organization or community you belong to.
Important Information
4.1. Security
We take privacy and security seriously and have enabled HTTPS access to our site and SSL access over mobile devices. However, the Internet is not a secure environment, so use strong passwords and be cautious. We have implemented security safeguards designed to protect the personal information you provide in accordance with industry standards. Access to your data on our services is password-protected, and data such as credit card information is protected by SSL encryption during transmission. We also regularly monitor our system for vulnerabilities and attacks and use a tier-one secured-access data center. However, we cannot guarantee the security of any information transmitted to us over the Internet. It is your responsibility to protect your login information. Emails and similar communications with other members are not encrypted, so avoid sharing confidential information through these means. Please use a strong password to keep your account safe.